Refund Policy

Refund Policy

  • It is compulsory to get in touch with Travel Advisor for all refunds, as the airline/ Bus Operators /Cab Drivers/Hotels will not be able to refund customer tickets booked at neonholidays.com.
  • All cancellations made directly with the Airline/Bus Operators/Hotels/Cab Drivers need to impart the details to Customer Care In Travel by Email or Phone in order to initiate the refunds process.
  • Processing time for cancellation and refund requests vary.
  • Convenience fees paid at the time of booking is a non-refundable fee and same shall be applicable on all cancellations including any partial cancellation requests.
  • The refund will be credited back to the same account from where the payment was made. For example, if the User used a credit card, Company will make an appropriate charge reversal. If the User used a debit card, Company will credit the money back to the debit card.
  • In case, where the user has cancelled his/her booking directly with the Airline/Bus Operators/Hotels/Cab Drivers, he/she will need to inform Company with valid documentation to initiate the refund process. It is advisable to contact Company within 48 hours of the cancellation request.
  • Company will be able to initiate customer's refund only after receipt and/or confirmation of refund from the airline.